FIT SOCIAL GYM LLC respects your privacy and is committed to protecting your personal information while providing an exceptional experience across our facilities, programs, and digital platforms.
This Privacy Policy outlines how Fit Social collects, uses, shares, and safeguards your personal information. It applies to interactions you may have with us in-person at our facility, through our website (www.fitsocial.ae), mobile platforms, social media pages, communication channels (like WhatsApp), and other services where this Privacy Policy is referenced.
This policy does not apply to third-party services such as vendors, collaborators, cafés, or external partners that may operate independently or under separate privacy terms.
INFORMATION WE COLLECT
We may collect the following categories of personal information:
a. Identifiers: Full name, contact number, email, Emirates ID/passport number, photographs or videos (e.g., at events), and login credentials where applicable.
b. Contact & Membership Data: Membership details, packages, attendance logs, check-in history, class bookings, trainer sessions, and activity preferences.
c. Fitness & Wellness Information: Data related to your health, body composition, goals, fitness levels, progress, and preferences regarding services such as personal training, reformer Pilates, or group classes.
d. Payment & Billing Details: Billing history, membership payment methods, and related financial transactions. (Note: Fit Social does not store your complete card data for one-time transactions.)
e. Marketing & Social Media Content: Testimonials, tagged photos, or mentions shared on social media platforms (e.g., Instagram or TikTok), and interactions via campaigns or promotions.
f. Device & Usage Data: IP address, browsing behavior on our site, and interaction with emails or ads, collected via cookies or other analytics tools.
g. Surveys & Feedback: Information you provide through forms, surveys, feedback sessions, or events.
HOW WE COLLECT YOUR DATA
Your data is collected when you:
a. Sign up for a membership or class
b. Use our facility or mobile check-in systems
c. Register for events, promotions, or offers
d. Contact our customer service team
e. Interact with us on social media or WhatsApp
f. Participate in classes, challenges, or wellness sessions
g. Use our website, forms, or in-app services
Cookies and automated data collection
We use cookies and analytics tools (e.g., Google Analytics, Meta Business, TikTok Analytics) to enhance user experience, monitor website traffic, and tailor our services to your preferences.
Cookies allow us to remember your visit, preferences, and behavior to offer a seamless experience. You can manage or disable cookies via your browser settings, though this may impact site functionality.
WHY WE USE YOUR INFORMATION
We use your data for purposes including:
a. Delivering and managing your membership, classes, or appointments
b. Enhancing our services and understanding your preferences
c. Sending service-related updates, offers, or important notifications
d. Improving the performance and security of our digital platforms
e. Conducting marketing, advertising, and engagement campaigns (with your consent)
f. Responding to inquiries, feedback, or complaints
g. Legal compliance and security purposes
INFORMATION SHARING
We do not sell your data. We may share your information with:
a. Internal staff for service delivery
b. Technology partners for SMS/WhatsApp communications
c. Payment processors for billing
d. Government authorities where legally required
e. Marketing platforms (e.g., Meta, TikTok) for ad targeting (with consent)
AGE POLICY
Our services and platforms are intended for users 16 years and older. Those under 18 must have written parental consent to use our services. We do not knowingly collect data from users below the age of 16.
YOUR CHOICES
You may:
a. Opt-out of promotional messages by unsubscribing or replying “STOP”
b. Request access to your stored data
c. Request correction or deletion of your information (subject to legal obligations)
Please note: Administrative messages (e.g., billing or session reminders) may still be sent to you as part of our service agreement.
SECURITY
We follow industry-standard practices to protect your personal information. This includes secured systems, limited access, and staff training. While no system is 100% secure, we are committed to maintaining a high level of protection.
CONTACT US
For questions or concerns related to your data or this Privacy Policy, reach out to us:
📍 In person: Fit Social, Abu Baker Al Siddique Rd, Abu Hail
📞 Phone: 050 837 9910
📧 Email: info@fitsocial.ae
🌐 Website: www.fitsocial.ae
